Each Access Point focuses on one service, one area and one selected provider. That keeps the commercial opportunity focused and means the same Access Point is not shared across competing providers.

Assembly Group builds and runs the enquiry route, so the provider does not have to. The focus stays on one valuable service and one clear commercial outcome.

For the public, each Access Point offers a simpler way to enquire about a specific service nearby. Key details are captured upfront, making the first step easier, clearer and more relevant.

We review enquiry patterns and provider feedback over time to improve what works. The aim is simple: make each Access Point easier to use and more valuable over time.